• Limiting the number of guests in the attraction, theater show and Crayola Store.
• Requiring face masks for team members and guests.
• Performing entry screenings and temperature checks on team members (employees) prior to entering the building for work each day.
• Enhancing and increasing the frequency of cleaning and disinfecting high-touch surfaces throughout the attraction, Café Crayola, and Crayola Store.
• Adding even more hand sanitizer stations throughout the attraction.
• Installing acrylic barriers around registers.
• Training team members on cleaning protocols and regularly reinforcing personal preventive hygiene best practices.
• Providing signage to remind guests to maintain proper distancing throughout the attraction and Crayola Store.
• Temporarily modifying certain activities and food service areas to promote physical distancing and cleanliness.
• Installing self-service payment terminals at all registers and strongly recommending cashless transactions at this time to reduce physical contact. 
• Implementing touchless e-ticketing for general admission tickets purchased at a cashier or kiosk on site.
• Extending annual pass and ticket expiration dates.

• Review the details on this page and the Q&A before your visit. Guest protocols and operating hours may change and some are location specific.
• Purchase your tickets online using our timed-entry ticketing system. Guest visits are subject to availability, which currently is restricted to 50 percent capacity.
• Annual passholders and guests with previously purchased untimed tickets do not need reservations.
• Make sure everyone in your party ages 3 and older has a face mask. Check here for PERMITTED MASKS.
• Bring only what you need into the attraction. All personal belongings must be placed in clear bags for touchless security checks. This includes items typically carried in purses, backpacks, and diaper bags. Opaque/solid bags are prohibited.
• Evaluate your own risk in determining whether or not to visit. Exposure to COVID-19 is an inherent risk in any public place where people are present. For information about COVID-19, visit the Centers for Disease Control and Prevention website.
• Reschedule your visit if anyone in your party is sneezing, coughing, feeling ill, or has been around someone exposed to COVID-19.
• Take your temperature before leaving home. Temperature checks will be performed before you enter the attraction. If anyone in your party displays a temperature of 100.4 F or higher, no one in your party will be permitted to enter.
• Be prepared to make on-site payments using a credit or debit card or payment app. We strongly recommend cashless transactions at this time to reduce contact. We can accept cash but we do not accept personal checks.

• A colorful space where you can play, unleash your creativity and create lasting family memories!
• A limited the number of guests in the attraction, Crayola Store and theater show.
• Employees and guests ages 3 and older are required to wear face masks while in the attraction or Crayola Store, except when eating or drinking. Click here for acceptable face mask guidelines.
• Pre-entry screening questions and temperature checks with no-touch thermometers. Names will not be recorded but you may be denied entry, depending on results.
• For guests with untimed tickets, if the entry time when you arrive is unavailable we’ll get your party in at the next available entry time, which we expect will be within 30 minutes. 
• Directional signage and social distance markers throughout the attraction and Crayola Store.
• Self-service payment terminals at all registers. We strongly recommend cashless transactions at this time to reduce contact. We accept major credit cards, debit cards, and most payment apps. We can accept cash but we do not accept personal checks.
• Acrylic barriers at registers.
• Sanitation, Attraction and Retail team members regularly cleaning and disinfecting the facility and activity areas, as well as additional hand sanitizer stations.
• Fewer available stations and modifications for some attractions to accommodate social distancing recommendations, promote cleanliness and reduce contact. The Color Playground and Toddler Town climbers remain closed; our Crayola Experience mascot remains on vacation; and our audience participation Café Show is suspended until further notice.
• Café Crayola and snack shop are open. Seating has been arranged to accommodate physical distancing and we’ll sanitize tables and chairs after each use. Menus no longer include self-service items, and team members will hand you condiments and pre-wrapped plastic utensils.
• In The Crayola Store, team members not only will wear face masks, but also will wear gloves while scanning and bagging merchandise, and will sanitize counter surfaces between transactions.

• Please stay home if you are sneezing, coughing, running a fever or generally not feeling well, or if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We will look forward to your visit another day.
• Guests ages 3 and older are required to wear face coverings in the attraction and Crayola Store except while eating or drinking. Please refer to the Operational & Visitor Protocols Q&A for acceptable types of face masks.
• Maintain CDC suggested social distance of at least 6 feet between parties and stay in groups of 10 people or fewer.
• Use our hand sanitizer stations and wash your hands (for 20 seconds or more) frequently.
• In the Crayola Store, please handle only items that you intend to purchase.
• Do not shake hands or engage in any unnecessary physical contact with team members or other guests.
• Contact any team member if you see something that needs to be addressed.
• Please be patient and understanding as we work to provide you with the best possible experience under our new operational and visitor protocols.

Please note that exposure to COVID-19 is an inherent risk in any public place where people are present. Guests should evaluate their own risk in determining whether to visit. For information about COVID-19, visit the Centers for Disease Control and Prevention website.

By visiting Crayola Experience you voluntarily assume the risks related to exposure to COVID-19.

Please review all the important details about visiting Crayola Experience on this web page and in our Q&A sections.

TICKETING: Answers to questions about ticket expiration extensions, timed entry, purchasing tickets, and coupons.

ANNUAL PASSES: Answers to questions about pass expiration extensions, timed entry, and membership discounts, perks and special events.

OPERATIONAL AND GUEST PROTOCOLS: Answers to questions about the new protocols that have been put in place to promote cleanliness, social distancing, and reduced contact, as well as how to plan for and what to expect during your visit. 

ACTIVITIES: Answers to questions about the attractions, operating hours, our Crayola Store, dining options, and special events.

GROUPS: Answers to questions about groups, camps, and birthday parties.