• Limiting the number of guests in the attraction, theater show and Crayola Store.
• Performing entry screenings and temperature checks on team members (employees) prior to entering the building for work each day and requiring those who don’t feel well to go home.
• Requiring face coverings for team members.
• Enhancing and increasing the frequency of cleaning and disinfecting high-touch surfaces – such as tabletops, counter tops, stools, computer screens, doors, handrails, trash containers, water fountains and restrooms throughout the attraction, café and Crayola Store.
• Adding even more hand sanitizer stations throughout the attraction.
• Installing acrylic barriers around registers and guest relations.
• Training team members on cleaning protocols and regularly reinforcing personal preventive hygiene best practices.
• Providing signage and ground markers in high-traffic areas to remind guests to maintain proper distancing when in line or navigating through the attraction and Crayola Store.
• Temporarily modifying certain activities and food service areas to promote physical distancing and cleanliness.
• Requiring cashless transactions. Self-service payment terminals are at registers in the attraction and Crayola Store. We are accepting major credit cards, debit cards, and most payment apps.
• Implementing touchless e-ticketing for general admission tickets purchased at a cashier or kiosk on site.
• Extending annual pass and ticket expiration dates.
• Offering a new ticketing option for unlimited visits through the end of the year.

• Please review the important details on this page and the Q&A as you get ready for your visit. Visitation protocols may change and some are location specific.
• Purchase your tickets online. By doing this, you will be able to reserve the date and time of your visit. Guest visits are subject to availability, which currently is restricted to 50 percent capacity.
• Annual passholders and guests with previously purchased, untimed tickets do not need reservations.
• Check the hours of operation for the location you are visiting if you do not have a reserved time. Hours may change.
• Make sure everyone in your party ages 3 and older has a face covering if you are visiting a location that requires face coverings.
• Bring only what you need into the attraction. All personal belongings must be placed in clear bags to reduce physical contact during bag checks. This includes items typically carried in purses, backpacks, and diaper bags. Opaque/solid bags of any kind are prohibited.
• Evaluate your own risk in determining whether or not to visit. Exposure to COVID-19 is an inherent risk in any public place where people are present. For information about COVID-19, visit the Centers for Disease Control website.
• Reschedule your visit if anyone in your party is sneezing, coughing, feeling ill, or has been around someone exposed to COVID-19.
• Take your temperature before leaving home. Temperature checks will be performed before you enter the attraction. If anyone in your party displays a temperature of 100.4 F or higher, no one in your party will be permitted to enter.
• Be prepared to make on-site payments using a credit or debit card or most payment apps. To reduce physical contact, cash is not being accepted at this time. (Personal checks also are not accepted.)

• A colorful space where you can have play, unleash your creativity and create lasting family memories!
• We’ve limited the number of guests that can be in the attraction, Crayola Store and theater show.
• When you arrive, everyone in your party will be asked screening questions and have their temperatures checked with no-touch thermometers. Names will not be recorded but you may be denied entry, depending on results.
• For guests without reservations, if the entry time when you arrive is unavailable, we’ll get you and your party in at the next available entry time. We appreciate your patience and understanding. 
• Employees and guests ages 3 and older are required to wear face coverings while in the attraction or Crayola Store, except when eating or drinking.
• Directional signage and distance markers in high-traffic areas to allow for proper distancing when in line for tickets, retail and food purchases, activities, and restrooms.
• Be prepared to make on-site payments using a credit/debit card or payment apps. To reduce physical contact, cash is not being accepted at this time.
• Registers are equipped with self-service payment terminals, as well as acrylic barriers.
• You’ll see Sanitation, Attraction and Retail team members regularly cleaning and disinfecting the facility and activity areas, as well as additional hand sanitizer stations placed around the attraction and Crayola Store.
• You can use the elevators, which we’ll sanitize regularly.
• There may be fewer available stations for some attractions to accommodate social distancing recommendations and modifications to promote cleanliness and reduce physical contact. The Color Playground and Toddler Town climbers remain closed until further notice and our Crayola Experience mascot remains on vacation. Additionally, our audience participation Café Show is suspended until further notice.
• The café and snack shop are open. The seating area is arranged to accommodate physical distancing and we’ll sanitize tables and chairs after each use. The menus no longer include self-service items, and team members will hand you condiments and pre-wrapped plastic utensils.
• In the Crayola Store, team members not only will wear face coverings, but also will wear gloves while scanning and bagging merchandise, and will sanitize counter surfaces between transactions. In addition, bulk candy sales are limited to individually wrapped candies.

• Please stay home if you are sneezing, coughing, running a fever or generally not feeling well, or if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We will look forward to your visit another day.
• Guests ages 3 and older are required to wear face coverings in the attraction and Crayola Store except while eating or drinking.
• Maintain CDC suggested social distance of at least 6 feet between parties and stay in groups of 10 people or fewer.
• Use our hand sanitizer stations and wash your hands (for 20 seconds or more) frequently.
• In the Crayola Store, please handle only items that you intend to purchase.
• Do not shake hands or engage in any unnecessary physical contact with team members or other guests.
• Contact any team member if you see something that needs to be addressed.
• Please be patient and understanding as we work to provide you with the best possible experience under our new operational and visitor protocols.

Please note that exposure to COVID-19 is an inherent risk in any public place where people are present. Guests should evaluate their own risk in determining whether to visit. For information about COVID-19, visit the Centers for Disease Control website.

By visiting Crayola Experience you voluntarily assume the risks related to exposure to COVID-19.

Please review all the important details about visiting Crayola Experience on this web page and in our Q&A sections.

TICKETING: Answers to questions about ticket expiration extensions, visit reservations, purchasing tickets, coupons, and the new 2020 Unlimited Pass.

ANNUAL PASS: Answers to questions about pass expiration extensions, visit reservations, and membership discounts, perks and special events.

OPERATIONAL AND VISITOR PROTOCOLS: Answers to questions about the new protocols that have been put in place to promote cleanliness, social distancing, and reduced physical contact, as well as how to plan for and what to expect during your visit. 

ACTIVITIES: Answers to questions about the attractions, our Crayola Store, dining options, and special events.

GROUPS: Answers to questions about groups, camps, and birthday parties.