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Answers to Frequently Asked Questions:

What can I see and do there?

Crayola Experience is packed with 22 creative activities and attractions where color, chemistry, and technology magically combine to create a colorful adventure for your child. Explore Melt & Mold where you can create everything with melted wax or create your very own Crayola crayon at Wrap It Up! Visit our Attractions page to learn more about each area.

What are your hours of operation?

Crayola Experience hours vary depending on the time of year. Daily operating hours and special events are always posted on our calendar. We recommend allowing at least 3-4 hours for your visit to ensure you can try each and every attraction!

Are face masks required?

We recommend our guests wear face masks, however they are not required. If you forget or lose your face mask, we have some available for purchase in The Crayola Store, while supplies last.

How much is admission?

Tickets are $26.99 plus tax per person. Take $3 OFF if you purchase online. Children 2 and under are FREE. Senior Citizens age 65 and older are $23.99 plus tax each.

Annual Passes, which include unlimited visits and exclusive perks, start at just $36.99. That's less than the price of two General Admission tickets! Buy one today!

What does my admission include?

Included in your admission is access to over 22 attractions and colorful activities!  Plus you receive two tokens and a Scribble Scrubbie voucher.  The tokens are used at Wrap It Up and at Modeling Madness.  Additionally, you receive a Scribble Scrubbie voucher, which can be redeemed for a toy pet that you can color, wash, and color again!  Don’t worry!  You can take your new pet home with you!  Plus, you and the entire family can create and keep numerous keepsakes to remember your most colorful day ever. 

The only additional items that would be purchased separately are if you and your family would like to create a Wax Hand, Café Crayola, or any items/games at our Trading Post area.  You may also purchase additional tokens.

Can I purchase tickets at the attraction?

Yes, you can purchase tickets at a cashier or kiosk on site. However, purchasing tickets online will save you moolah! And general admission tickets are good for one year from date of purchase. 

What forms of payment do you accept?

We accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash, but we do not accept personal checks. We will accept organizational checks for group reservations.

Do you offer any special discounts?

We offer many special discounts year-round along with limited time promotions! Detailed information can be found on our Special Offers page. We currently offer: 

True Blue Heroes Annual Pass - all military, firefighters, law enforcement, and EMTs receive a FREE Blast Off Bronze Annual Pass.*
Teacher Annual Pass - PreK-12th grade teachers receive a FREE Blast Off Bronze Annual Pass.*  
• Kids Ages 2 & Under are always FREE!* 
• Receive a FREE birthday ticket*
• Seniors (65+) receive $3 OFF the full admission price of $27.99 with valid ID.
• Groups of 15+ people can receive a discounted rate when booked in advance! Learn more about our Group Trips
• Buy online & save! Receive $3 off tickets when purchased online. 

*See special offers page for qualifications and requirements to receive these promotions. 

Do I need reservations or timed tickets?

No. Your Crayola Experience tickets are valid for one year from the purchase date and you can use them at any time. When you are ready to visit, just bring your tickets to the access area of the attraction.

If you previously purchased timed-entry general admission tickets, you can use them at the indicated time. However, if your plans change, you can use them at any time before they expire without having to reschedule. Timed entries are no longer available. 

How long are general admission tickets good for?

Your Crayola Experience general admission tickets are valid for one year from the purchase date. You can use them at any time. When you are ready to visit, just bring your tickets to the access area of the attraction.

Can I use my tickets at any of the Crayola Experience locations?

Admission tickets are only valid for the location for which they were purchased. If you purchased for the wrong location or need to change your location, please reach out CEGuest@CrayolaExperience.com and include your ticket order number.

Also check out our Annual Passes! Passholders get admission to all 5 of our locations for a year from the date of purchase, in addition to other perks and benefits. Annual Passes start at JUST $37.99 and savings are available for families of 3 or more!

I lost/forgot my annual pass. Can I still gain entry today?

All annual passes must be presented upon arrival. If you do not have your annual pass, there is a $5.00 replacement fee per card. If you have not yet received your permanent annual pass, but have a temporary pass, please present the temporary pass at the admissions desk and you will be issued your permanent pass.

Do you offer group rates?

Yes! For groups of 15 or more paying people there is a group rate discount. We invite you to review our offerings for group visits. You can contact our group sales department at 469-642-2901 or email GroupsPlano@crayolaexperience.com

We can’t wait to schedule your day of creative fun!

How long should I plan on staying there?

Bigger than an NFL football field, most families spend 3-4 hours exploring our attractions. All the activities are self-guided, so you get to go at your own pace and stay as long as you would like!

Where can I park?

There's plenty of free parking available in covered spots all around The Shops at Willow Bend!

Is re-entry allowed?

Yes. Once you purchase your admission, it is good until closing time that day. Be sure to get a hand stamp before exiting if you would like to re-enter.

Can I bring food and beverages into the attraction?

No outside food or beverages are permitted inside the Crayola Experience attraction.

We do offer a variety of food options inside the attraction. Also, there are a number of nearby dining venues nearby, just be sure to get a wrist band before you leave the attraction. The wrist band will allow re-entry.

Is there any place to eat lunch?

Café Crayola and the Snack Shack are great places to grab lunch or a snack to hold you over. No outside food and/or beverage is permitted inside the attraction.

Are strollers allowed?

Stollers are permitted inside the attraction.  However, we do conduct security bag checks and stroller screenings prior to entering the Crayola Experience attraction.

Do you still have a Clear Bag Policy?

We have recently updated our clear bag policy and no longer require them. However, we do conduct security bag check screenings prior to entering the Crayola Experience attraction.

How should the kids dress?

Crayola Experience is a fun-filled play day for your kids. So, dress for mess, not Sunday best. Most children wear play clothes when visiting the Crayola Experience.

Are there hand sanitizer stations available?

Yes. In fact, we’ve added additional hand sanitizer stations throughout the attraction. These stations are checked regularly, but please contact a team member if you see one that needs to be refilled. We also encourage guests to use our restroom facilities frequently to wash their hands for 20 seconds or more.

Is there a Crayola retail store?

Yes. We have The Crayola Store where you can shop the largest selection of Crayola products in the world with one-of-a-kind Crayola souvenirs. There are two entrances to the store, one from inside The Shops at Willow Bend and one from the Crayola Experience attraction.

The Crayola Store is open to the public; admission to Crayola Experience is not required. See store hours and more HERE!

COVID-19

We want you to have a MAUVELOUS time imaging and creating with your family and friends so please be sure to visit us when everyone in your party feels well.

Please note that exposure to COVID-19 is an inherent risk in any public place where people are present. You should evaluate your own risk in determining whether or not to visit. For information about COVID-19, visit the Centers for Disease Control and Prevention website.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact us at CEguest@crayolaexperience.com.