Our attraction is great for all ages, from little tots to children at heart! We do require that guests under 16 years old are accompanied by an adult. *To provide a comfortable, safe, and enjoyable experience, please comply with attraction rules, signs, and instructions.

Yes. In fact, we’ve added additional hand sanitizer stations throughout the attraction. These stations are checked regularly, but please contact a team member if you see one that needs to be refilled. We also encourage guests to use our restroom facilities frequently to wash their hands for 20 seconds or more.

Crayola Experience cares about the community. We support thousands of charities in the communities we serve and love to hear about new ways to get involved. Donation requests for tickets must be submitted online at least 30 days prior to your event. All requests require a valid 501(c)(3) to be considered.

Click here to submit a donation request online.

Yes. We have The Crayola Store where you can shop the largest selection of Crayola products in the world with one-of-a-kind Crayola souvenirs. There are two entrances to the store, one from inside The Shops at Willow Bend and one from the Crayola Experience attraction.

The Crayola Store is open to the public; admission to Crayola Experience is not required. See store hours and more HERE!

Crayola Experience welcomes Service Animals.  A Service Animal is a dog that has been individually trained to do work or perform tasks for a person with a disability.

Pets, emotional support animals, and comfort animals are not allowed.  

Below are the Crayola Experience guidelines for guests with Service Animals:
• Only trained Service Animals are permitted inside Crayola Experience.
• Service Animals must be under the control of their owner at all times and should be on a restraining device, such as a leash or harness. 
• Service Animal owners are responsible for caring for and supervising their Service Animal. Crayola Experience staff are not able to take control of Service Animals.
• Service Animals must be well-behaved and housebroken.  
• If the Service Animal causes a disturbance or a mess, the guest and accompanying service animal may be asked to leave at the discretion of Crayola Experience staff. 
• Due to the nature of some attractions, Service Animals may not be permitted in certain areas, such as the playground.

Crayola Experience is a family attraction and a fun-filled play day for your kids. So, dress for mess, not Sunday best. Most children wear play clothes when visiting.

Proper attire must be worn at all times. Guests are not permitted to wear clothing that has inappropriate language, or which is otherwise offensive. 
Crayola Experience reserves the right to deny admission or remove guests who are wearing inappropriate clothing.

Stollers are permitted inside the attraction. They must be smaller than 31 in. (79 cm) wide and 52 in. (132 cm) long. Stroller wagons of any size are prohibited. 

We conduct security bag checks and stroller screenings prior to entering the Crayola Experience attraction.

Café Crayola and the Snack Shack are great places to grab lunch or a quick snack to hold you over. Please note that no outside food or beverages are permitted inside the attraction. The café is open on weekends only.

No outside food or beverages are permitted inside the Crayola Experience attraction.

We do offer a variety of food options inside the attraction. Also, there are a number of nearby dining venues nearby, just be sure to get a wrist band before you leave the attraction. The wrist band will allow re-entry.

Yes. Once you purchase your admission, it is good until closing time that day. Be sure to get a hand stamp before exiting if you would like to re-enter.

There's plenty of free parking available in covered spots all around The Shops at Willow Bend!

With 60,000 square feet of attractions, there is so much to see and do.  We recommend 3-4 hours to explore. All the activities are self-guided, so you get to go at your own pace and stay as long as you would like!

Yes! For groups of 15 or more paying people there is a group rate discount. We invite you to review our offerings for group visits. You can contact our group sales department at 469-642-2901 or email [email protected]. 

We can’t wait to schedule your day of creative fun!

All annual passes must be presented upon arrival. If you do not have your annual pass, there is a $5.00 replacement fee per card. If you have not yet received your permanent annual pass, but have a temporary pass, please present the temporary pass at the admissions desk and you will be issued your permanent pass.

Admission tickets are only valid for the location for which they were purchased. If you purchased for the wrong location or need to change your location, please reach out [email protected] and include your ticket order number.

Also check out our Annual Passes! Passholders get admission to all 5 of our locations for a year from the date of purchase, in addition to other perks and benefits. Annual Passes are only $44.99 per person and savings are available for families of 3 or more! Annual Passes must be purchased and redeemed for permanent passes at the location they were purchased for. Make sure you are purchasing for the correct location. Once the pass is processed for a permanent pass, it may be used to visit other Crayola Experience locations. 

All tickets and Annual Passes are not valid past their expiration dates and are unable to be extended.

Crayola Experience Plano general admission tickets purchased directly from Crayola Experience are valid for one year. You can use them at any time. When you are ready to visit, just bring your tickets to the access area of the attraction.

Tickets purchased from other sources and 3rd party vendors may have different expiration periods. If tickets are purchased from another vendor, please check the expiration on your ticket.  

No, reservations are not required. However, purchasing tickets in advance online will save you $3 Off your general admission! 

We offer many special discounts year-round along with limited time promotions! Detailed information can be found on our Special Offers page. We currently offer: 

• True Blue Heroes Annual Pass - all military, firefighters, law enforcement, and EMTs receive a FREE Annual Pass.*
• Teacher Annual Pass - PreK-12th grade teachers receive a FREE Annual Pass.*  
• Kids Ages 2 & Under are always FREE!* 
• Receive a FREE birthday ticket*
• Seniors (65+) receive $2 Off the full admission price of $29.99 with valid ID.
• Groups of 15+ people can receive a discounted rate when booked in advance! Learn more about our Group Trips. 
• Buy online & save! Get $3 Off tickets when purchased online. 

*See special offers page for qualifications and requirements to receive these promotions. 

We accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash, but we do not accept personal checks. We will accept organizational checks for group reservations.

Yes, you can purchase tickets on site at the ticket counter or save time and purchase online.  Plus you get $3 Off admission tickets when you buy ahead!

Included in your admission is access to 20+ attractions and colorful activities!  Plus you receive two tokens and a Scribble Scrubbie voucher.  The tokens are used at Wrap It Up and at Modeling Madness.  Additionally, you receive a Scribble Scrubbie voucher, which can be redeemed for a toy pet that you can color, wash, and color again!  Don’t worry!  You can take your new pet home with you!  Plus, you and the entire family can create and keep numerous keepsakes to remember your most colorful day ever. 

The only additional items that would be purchased separately are if you and your family would like to create a Wax Hand, Café Crayola, or any items/games at our Trading Post area.  You may also purchase additional tokens.

General admission is $29.99 plus tax per person. Get $3 OFF if you purchase in advance online. Children 2 and under are FREE. Seniors 65+ are $27.99 plus tax when presenting valid ID at the ticket counter.

Annual Passes, which include unlimited visits and exclusive perks, just $44.99 per person! A Crayola Experience annual pass pays for itself in just 2 visits.  Learn More

Crayola Experience is open throughout the year! We welcome guests daily, with doors opening at 10:00 AM, and at 11:00 AM on Sundays. *We kindly close our doors 15 minutes before our posted closing time.

Hours: Mon-Fri: 10 a.m.-5 p.m. | Sat: 10 a.m.-6 p.m. | Sun: 11 a.m.-5 p.m.

Please note that we are closed on Thanksgiving Day and Christmas Day.