If you have additional questions, we would love to hear from you! Feel free to call or text us at 1-800-CRAYOLA weekdays between 9 AM and 4 PM Eastern Time. If you would prefer to send us an email, visit our contact us page.
Related Questions
Explore answers to common questions, helpful stain removal tips, and creative ideas for making the most of our art supplies and free resources!
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Customized and personalized Crayola® My Way products are no longer available on Crayola.com. The Crayola Store, located at our Crayola Experience™ attractions, offers the Pick Your Pack Wall where you can create your own custom assortment of your favorite Crayola Crayon colors. Click here to find the location nearest you!
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Crayola® is a privately owned company and does not offer an annual report to the public. Financial information is considered proprietary. Learn more about our colorful company here.
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We value your commitment to recycling products you are no longer using.
At Crayola, our primary focus is on providing safe, high-quality products. To maintain the standards of safety and performance that our customers expect, we carefully select and screen raw materials for our crayons. Unfortunately, introducing recycled crayon wax into our manufacturing process would compromise these standards.
Crayola is committed to sustainability and environmental responsibility. To learn more about our efforts to support a greener planet, please visit our Sustainability Page.
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When creating with Crayola® Air-Dry Clay, we recommend forming your sculpture into a 3D solid structure. If you feel an armature is necessary, it’s best to use one that allows a small amount of give, such as crumpled aluminum foil. Using a rigid armature can lead to cracking, as it doesn’t accommodate the clay’s natural constriction during drying.
If you have additional questions, we’d love to hear from you! Call or text us at 1-800-272-9652 on weekdays between 9 AM and 4 PM Eastern Time. Prefer email? Visit our Contact Us page.
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Have questions about your Scribble Scrubbie app? We have the answers!
Where is the Scribble Scrubbie App available?
- Check for the app on the Apple App Store, Google Play Store, and Amazon App Store.
What kind of connection is required to use the app?
- A data connection (Wi-Fi or cellular) is only required if you choose to make purchases within the app and to watch videos in the theatre. All other features work offline.
How do I unlock a new Scribble Scrubbie pet?
- PLAY: A new pet can be earned, along with other rewards, every time the reward meter at the top of the screen is filled. Activities like coloring, washing, feeding, taking photos, watching videos, and playing with your Scribble Scrubbie pets will help fill the pet meter. All Scribble Scrubbie pets can be unlocked through play, no purchase necessary.
- SCAN UP: If you have a Scribble Scrubbie package, the UPC can be scanned or manually entered to immediately unlock all of the pets included in that product. Scan the UPC by visiting your pet collection and tap the "add pet" button in the top right to scan a UPC. If you are not able to scan the UPC, it can be entered manually in the “Parents” section of the app by scrolling down to the FAQ "How do I unlock a new Scribble Scrubbie?". Keep in mind, unlocked pets may differ from those in the product you scanned. If you no longer have your Scribble Scrubbie package to scan, all 32 pets can still be unlocked through play.
- IN-APP PURCHASE: One-time in-app purchases are available to expand your collection.
What are pet upgrades and how do I get them?
- Upgraded pets have a visual effect added to them, such as glow and sparkles. Below are ways you can upgrade your pets.
- Scan your Scribble Scrubbie Pets UPC code on the package to immediately upgrade the pets in that set.
- Pets earned through play can be upgraded once all the base pets have been unlocked.
Can I save my photos?
- Yes! All Scribble Scrubbie photos in the photo gallery can be saved to your device locally. In the photo gallery, simply tap the photo you want to save to make it bigger, then tap the "save to your device" button in the upper right corner. Pictures will be saved to your mobile device’s photo gallery.
Can I change my Scribble Scrubbie design?
- Absolutely! Scribble Scrubbie pets love to be washed and colored again and again! Simply tap your Scribble Scrubbie in the habitat to bring up the color or wash button. You can also color or wash your pet in the My Pets section of the app by tapping on any unlocked pet.
Will my progress in the app be saved on the cloud and accessible on multiple devices?
- To ensure privacy and security, all data is saved locally on your device. As a result, all user-created content and user progress will be lost if this app is uninstalled and will not transfer from one device to another.
Where can I view Scribble Scrubbie products online?
- Check out the adorable pets on the Crayola Scribble Scrubbies page!
Need Further Assistance?
Our friends at Red Games are ready to help! Visit the Scribble Scrubbie Pets website for more details about the app or send an email to [email protected].