Frequently Asked Questions

General Admission is $30.99 plus tax per person. Get $3 OFF if you purchase in advance online. Children 2 and under are FREE. Seniors 65+ are $27.99 plus tax when presenting valid ID at the ticket counter.  Admission is required for every guest entering the attraction.  Children under the age of 15 must be accompanied by an adult at all times.

Annual Passes, which include unlimited visits and tons of exclusive perks are just $44.99 per person! A Crayola Experience annual pass pays for itself in just 2 visits. Learn More

Crayola Experience is packed with 25+ creative activities and attractions where color, chemistry, and technology magically combine to create a colorful adventure for your child. Explore Melt & Mold where you can create everything with melted wax or create your very own Crayola crayon at Wrap It Up! Visit our Attractions page to learn more about each area.

Included in your admission is access to 25+ hands-on attractions and colorful activities!  Plus you receive two tokens and a Scribble Scrubbie voucher.  The tokens may be used at Wrap It Up to personalize a crayon, Modeling Madness to choose your model magic color or to play arcades games.  The Scribble Scrubbie voucher, can be redeemed for a Scribble Scubbie pet that you can color, wash, and color again - it's yours to take home with you!  Plus, you and the entire family can create and keep numerous keepsakes to remember your most colorful day ever. 

The additional activities that would be purchased separately are the premium activities available at the Trading Post (wax hands, gem mining and sand art) and Slime Lab: An Interactive Experience.  Additional tokens for Wrap It Up, Modeling Madness and arcade games may be purchased for .50 each.  

Café Crayola and the Snack Shack are available for food & beverage purchases. 

Yes, you can purchase tickets onsite at the attraction. However, purchasing tickets in advance online will save you $3 Off your general admission! When purchasing online, general admission tickets are only valid for the date selected at time of purchase.  All sales are final, and tickets are non-refundable.

We offer many special discounts year-round along with limited time promotions! Detailed information can be found on our Special Offers page. We currently offer: 

• True Blue Heroes Annual Pass - all military, firefighters, law enforcement, and EMTs receive a FREE Annual Pass.*
• Teacher Annual Pass - PreK-12th grade teachers receive a FREE Annual Pass.*  
• Kids Ages 2 & Under are always FREE!* 
• Receive a FREE birthday ticket*
• Seniors (65+) receive $3 Off the full admission price of $30.99 with valid ID at the ticket counter.
• Groups of 15+ people can receive a discounted rate when booked in advance! Learn more about our Group Trips. 
• Buy online & save! Get $3 Off tickets when purchased in advance online. 

*See special offers page for qualifications and requirements to receive these promotions. 

Crayola Experience hours vary depending on the time of year. Daily operating hours and special events are always posted on our  calendar. We recommend allowing at least 3-4 hours for your visit to ensure you can try each and every attraction!

We accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash, but we do not accept personal checks. We will accept organizational checks for group reservations.

No, reservations are not required. However, purchasing tickets in advance online will save you $3 Off your general admission! 

All tickets and Annual Passes are not valid past their expiration dates and are unable to be extended.

General admission tickets are only valid for the location for which they were purchased. If you purchased for the wrong location or need to change your location, please reach out  [email protected] and include your ticket order number.

Also check out our  Annual Passes! Passholders get admission to all 5 of our locations for a year from the date of purchase, in addition to other perks and benefits. Annual Passes are only $44.99 per person and savings are available for families of 3 or more! Annual Passes must be purchased and redeemed for permanent passes at the location they were purchased for. Make sure you are purchasing for the correct location. Once the pass is processed for a permanent pass, it may be used to visit other Crayola Experience locations. 

All annual passes must be presented upon arrival. If you do not have your annual pass, there is a $5.00 replacement fee per card. If you have not yet received your permanent annual pass, but have a temporary pass, please present the temporary pass at the admissions desk and you will be issued your permanent pass.

Yes! For groups of 15 or more paying people there is a group rate discount when you book in advance. We invite you to review our offerings for group visits. Please contact the group sales department at (407) 757-1700 (press 3) or email [email protected]. If you already know what you want, please provide us with some  basic information and we’ll give you a call back. 

We can’t wait to schedule your day of creative fun!

With 70,000 square feet of attractions, there is so much to see and do.  We recommend 3-4 hours to explore. All the activities are self-guided, so you get to go at your own pace and stay as long as you would like!

There is plenty of free parking at the Florida Mall where we are located.

Yes. Once you purchase your admission, it is good until closing time that day. Be sure to get a hand stamp before exiting if you would like to re-enter.

No outside food or beverages are permitted inside the Crayola Experience attraction.

We do offer a variety of food options inside the attraction. Also, there are a number of nearby dining venues nearby, just be sure to get a hand stamp before you leave the attraction. The hand stamp will allow re-entry.

Stollers are permitted inside the attraction. They must be smaller than 31 in. (79 cm) wide and 52 in. (132 cm) long. Stroller wagons of any size are prohibited. 

We conduct security bag checks and stroller screenings prior to entering the Crayola Experience attraction.

Café Crayola  and the Snack Shack are located on the second floor in the attraction area.  There you can purchase lunch and snacks. No outside food or beverages are permitted inside the Crayola Experience attraction. 

Café Crayola is open on the weekends only.  

Pizza, hot dogs, salads... oh my! Café Crayola is packed with tons of delicious options - including some that are gluten-free too.

Snack Shack is always open.

If you're not ready to sit down for a full meal, the Snack Shack might be the spot for you! There, you can grab a light snack or beverage to keep your family happy and satisfied while you make your way through Crayola Experience. 

Crayola Experience is a family attraction and a fun-filled play day for your kids. So, dress for mess, not Sunday best. Most children wear play clothes when visiting.

Proper attire must be worn at all times. Guests are not permitted to wear clothing that has inappropriate language, or which is otherwise offensive. 
Crayola Experience reserves the right to deny admission or remove guests who are wearing inappropriate clothing.

Crayola Experience welcomes Service Animals.  A Service Animal is a dog that has been individually trained to do work or perform tasks for a person with a disability.

Pets, emotional support animals, and comfort animals are not allowed.  

Below are the Crayola Experience guidelines for guests with Service Animals:
• Only trained Service Animals are permitted inside Crayola Experience.
• Service Animals must be under the control of their owner at all times and should be on a restraining device, such as a leash or harness. 
• Service Animal owners are responsible for caring for and supervising their Service Animal. Crayola Experience staff are not able to take control of Service Animals.
• Service Animals must be well-behaved and housebroken.  
• If the Service Animal causes a disturbance or a mess, the guest and accompanying service animal may be asked to leave at the discretion of Crayola Experience staff. 
• Due to the nature of some attractions, Service Animals may not be permitted in certain areas, such as the playground.

As per our policy, all sales are final and tickets/passes are non-refundable.  For additional details, please see our  terms and conditions.  Once you enter the attraction, your ticket is valid all day and allows re-entry throughout the day until the attraction closing time. 

Crayola Experience cares about the community. We support thousands of charities in the communities we serve and love to hear about new ways to get involved. Donation requests for tickets must be submitted online at least 30 days prior to your event. All requests require a valid 501(c)(3) to be considered.

Click here to submit a donation request online.

Yes. We have The Crayola Store where you can shop the largest selection of Crayola products in the world with one-of-a-kind Crayola souvenirs. The store is located on the first floor of the Crayola Experience and has two entrances—one from inside the Florida Mall and one from the Crayola Experience attraction.

The Crayola Store is open to the public; admission to Crayola Experience is not required. See store hours and more  HERE!