What can I see and do there?

Crayola Experience is packed with 27 creative activities and attractions where color, chemistry, and technology magically combine to create a colorful adventure for your child. Explore Melt & Mold where you can create everything with melted wax or create your very own Crayola crayon at Wrap It Up! Visit our Attractions page to learn more about each area.

What are your hours of operation?

Crayola Experience hours vary depending on the time of year. Daily operating hours and special events are always posted on our calendar. We recommend allowing at least 3-4 hours for your visit to ensure you can try each and every attraction!

Are face masks required?

We recommend our guests wear face masks, however they are not required. If you forget or lose your face mask, we have some available for purchase in The Crayola Store, while supplies last.

How much is admission?

Tickets are $26.99 plus tax per person. Take $3 OFF if you purchase online. Children 2 and under are FREE. Senior Citizens age 65 and older are $23.99 plus tax each.

Annual Passes, which include unlimited visits and exclusive perks, start at just $36.99. That's less than the price of two General Admission tickets! Buy one today!

Can I purchase tickets at the attraction?

Yes, you can purchase tickets at a cashier or kiosk on site. However, purchasing tickets online will save you moolah! And general admission tickets are good for one year from date of purchase. 

What forms of payment do you accept?

We accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash, but we do not accept personal checks. We will accept organizational checks for group reservations.

Do you offer a military discount?

Yes, military members with a valid ID will receive $3.00 off admission. Please show your valid ID at the admissions desk to to receive your discount.

True Blue Heroes is offered 4 times a year -- the weekends of Fourth of July, Labor Day, Veteran’s Day and Memorial Day. On those dates, Active and Retired Military can get in FREE with valid I.D.

Do I need reservations or timed tickets?

No. Your Crayola Experience tickets are valid for one year from the purchase date and you can use them at any time. When you are ready to visit, just bring your tickets to the access area of the attraction.

If you previously purchased timed-entry general admission tickets, you can use them at the indicated time. However, if your plans change, you can use them at any time before they expire without having to reschedule. Timed entries are no longer available. 

How long are general admission tickets good for?

Your Crayola Experience general admission tickets are valid for one year from the purchase date. You can use them at any time. When you are ready to visit, just bring your tickets to the access area of the attraction.

Can I use my tickets at any of the Crayola Experience locations?

Admission tickets are only valid for the location for which they were purchased. If you purchased for the wrong location or need to change your location, please reach out CEGuest@CrayolaExperience.com and include your ticket order number.

Also check out our Annual Passes! Passholders get admission to all 5 of our locations for a year from the date of purchase, in addition to other perks and benefits. Annual Passes start at JUST $35.99 and savings are available for families of 3 or more!

I lost/forgot my annual pass. Can I still gain entry today?

All annual passes must be presented upon arrival. If you do not have your annual pass, there is a $5.00 replacement fee per card. If you have not yet received your permanent annual pass, but have a temporary pass, please present the temporary pass at the admissions desk and you will be issued your permanent pass.

Will ticket and annual pass expiration dates be extended as a result of being closed during the COVID-19 pandemic?

Expiration dates for all valid, unused Crayola Experience tickets and valid annual passes have been automatically extended for the number of days we were temporarily closed plus an additional 30 days from the date we reopened. There is no further action needed on your part.

Should you have questions about your extension, please provide our team with your information via our ONLINE FORM so we may look into your order. Due to high email volume of requests, it may take a few business days to hear back from our national office. Thank you for your patience.

If you need further assistance, please email us at CEGuest@crayolaexperience.com. 

Will you accept coupons, vouchers or tickets purchased from third-parties that expired while you were temporarily closed as a result of COVID-19?

If you purchased your coupons/vouchers/tickets from a third-party (not directly from us), we would be happy to advise you on your expiration date. Please email us at CEGuest@crayolaexperience.com with a copy or photo of your coupons/vouchers/tickets and we'll provide you with further details.

Are you taking reservations for groups, camps and parties?

Yes! We invite you to review our offerings for group visits. If you already know what you want, please provide us with some basic information and we’ll give you a call back.

We can’t wait to schedule your day of creative fun.

Do you offer group rates?

For groups of 15 or more paying people there is a group rate discount when you book in advance. Please contact the group sales department at (407) 757-1700 (press 3) or email groupsorl@crayolaexperience.com

 

How long should I plan on staying there?

Bigger than an NFL football field, most families spend 3-4 hours exploring our attractions. All the activities are self-guided, so you get to go at your own pace and stay as long as you would like!

Where can I park?

There is plenty of free parking at the Florida Mall where we are located.

Is re-entry allowed?

Yes. Once you purchase your admission, it is good until closing time that day. Be sure to get a hand stamp before exiting if you would like to re-enter.

Can I bring food and beverages into the attraction?

No outside food or beverages are permitted inside the Crayola Experience attraction.

We do offer a variety of food options inside the attraction. Also, there are a number of nearby dining venues nearby, just be sure to get a wrist band before you leave the attraction. The wrist band will allow re-entry.

Is there any place to eat lunch?

Café Crayola  and the Snack Shack are located on the second floor in the attraction area.  There you can purchase lunch and snacks. No outside food or beverages are permitted inside the Crayola Experience attraction. 

Café Crayola is open on the weekends only.  *Please note:  Open for Thanksgiving & Christmas holidays

Pizza, hot dogs, salads... oh my! Café Crayola is packed with tons of delicious options - including some that are gluten-free too.

Snack Shack is always open.

If you're not ready to sit down for a full meal, the Snack Shack might be the spot for you! There, you can grab a light snack or beverage to keep your family happy and satisfied while you make your way through Crayola Experience. 

How should the kids dress?

Crayola Experience is a fun-filled play day for your kids. So, dress for mess, not Sunday best. Most children wear play clothes when visiting the Crayola Experience.

Are there hand sanitizer stations available?

Yes. In fact, we’ve added additional hand sanitizer stations throughout the attraction. These stations are checked regularly, but please contact a team member if you see one that needs to be refilled. We also encourage guests to use our restroom facilities frequently to wash their hands for 20 seconds or more.

Is there a Crayola retail store?

Yes. We have The Crayola Store where you can shop the largest selection of Crayola products in the world with one-of-a-kind Crayola souvenirs. The store is located on the first floor of the Crayola Experience and has two entrances—one from inside the Florida Mall and one from the Crayola Experience attraction.

The Crayola Store is open to the public; admission to Crayola Experience is not required. See store hours and more HERE!

COVID-19

We want you to have a MAUVELOUS time imaging and creating with your family and friends so please be sure to visit us when everyone in your party feels well.

Please note that exposure to COVID-19 is an inherent risk in any public place where people are present. You should evaluate your own risk in determining whether or not to visit. For information about COVID-19, visit the Centers for Disease Control and Prevention website.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact us at CEguest@crayolaexperience.com.