FAQs

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How much is admission?

Admission tickets are $25.99 plus tax per person. Get $3 OFF if you purchase in advance online. Children 2 and under are FREE. Seniors 65+ are $22.99 plus tax when presenting valid ID at the ticket counter.  Admission is required for every guest entering the attraction.  Children under the age of 15 must be accompanied by an adult at all times.

What can I see and do there?

Crayola Experience is packed with 15+ creative activities and attractions where color and technology magically combine to create a colorful adventure for your child. Explore Melt & Mold where you can create everything with melted wax or create your very own Crayola crayon at Wrap It Up! Visit our Attractions page to learn more about each area.

What does my admission include?

Included in your admission is access to over 15 attractions and colorful activities!  You receive two tokens with your admission ticket - the tokens are used at Wrap It Up and at Modeling Madness. Plus, you and the entire family can create and keep numerous keepsakes to remember your most colorful day ever. 

The only additional items that would be purchased separately are if you and your family would like to create a Wax Hand, Snack Shack, or any items/games at our Trading Post area.  You may also purchase additional tokens.

What are your hours of operation?

Crayola Experience hours vary depending on the time of year. Daily operating hours and special events are always posted on our calendar. We recommend allowing at least 2-3 hours for your visit to ensure you can try each and every attraction!

Do you offer any special discounts?

We offer many special discounts year-round along with limited time promotions! Detailed information can be found on our Special Offers page. We currently offer: 

True Blue Heroes - all military, firefighters, law enforcement, and EMTs receive a FREE Admission Ticket.*
Teachers - PreK-12th grade teachers receive a FREE Admission Ticket.*  
• Kids Ages 2 & Under are always FREE!* 
• Receive a FREE birthday ticket*
• Seniors (65+) receive $3 Off the full admission price of $25.99 with valid ID.
• Buy online & save! Get $3 Off tickets when purchased online. 

*See special offers page for qualifications and requirements to receive these promotions. 

Can I purchase tickets at the attraction?

Yes, you can purchase tickets onsite at the attraction. However, purchasing tickets in advance online will save you $3 Off your general admission! When purchasing online, general admission tickets are only valid for the date selected at time of purchase.  All sales are final, and tickets are non-refundable.

What forms of payment do you accept?

We accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash, but we do not accept personal checks. We will accept organizational checks for group reservations.

Do I need reservations?

No, reservations are not required. However, purchasing tickets in advance online will save you $3 Off your general admission! 

My ticket or Annual Pass has expired, can you provide an extension?

All tickets and Annual Passes are not valid past their expiration dates and are unable to be extended.

Can I use my tickets at any of the Crayola Experience locations?

Admission tickets are only valid for the location for which they were purchased. If you purchased for the wrong location or need to change your location, please reach out CEGuest@CrayolaExperience.com and include your ticket order number.

Annual passholders get admission to all Crayola Experience locations for a year from the date of purchase, in addition to other perks and benefits.

I lost/forgot my annual pass. Can I still gain entry today?

All annual passes must be presented upon arrival. If you do not have your annual pass, there is a $5.00 replacement fee per card. If you have not yet received your permanent annual pass, but have a temporary pass, please present the temporary pass at the admissions desk and you will be issued your permanent pass.

How long should I plan on staying there?

With 18 colorful attractions and creative activities, most families spend 2-3 hours experiencing the larger-than-life world of Crayola. All the activities are self-guided, so you can go at your own pace and stay as long as you'd like!

Can I bring food and beverages into the attraction?

No outside food or beverages are permitted inside the Crayola Experience attraction.

We do offer a variety of food options inside the attraction. Also, there are a number of nearby dining venues nearby, just be sure to get a wrist band before you leave the attraction. The wrist band will allow re-entry.

Are strollers and/or wagons allowed?

Stollers are permitted inside the attraction. They must be smaller than 31 in. (79 cm) wide and 52 in. (132 cm) long. Stroller wagons of any size are prohibited. 

We conduct security bag checks and stroller screenings prior to entering the Crayola Experience attraction.

Where can I park?

There is plenty of free parking at the Chandler Fashion Center where we are located.

Is re-entry allowed?

Yes. Once you purchase your admission, it is good until closing time that day. Be sure to get a hand stamp before exiting if you would like to re-enter.

Is there any place to eat lunch?

The Snack Shack is a great place to grab a bite to hold you over! There are also a number of restaurants in the Chandler Fashion Center.

No outside food and/or beverages are permitted inside the Crayola Experience attraction.

How should we dress?

Crayola Experience is a family attraction and a fun-filled play day for your kids. So, dress for mess, not Sunday best. Most children wear play clothes when visiting.

Proper attire must be worn at all times. Guests are not permitted to wear clothing that has inappropriate language, or which is otherwise offensive. 
Crayola Experience reserves the right to deny admission or remove guests who are wearing inappropriate clothing.

Can I get a refund for my tickets or annual pass?

Per our policy all sales are final and non-refundable.  Once you enter the attraction, your ticket is valid all day and allows re-entry throughout the day. 

What is your service animal policy?

Crayola Experience welcomes Service Animals.  A Service Animal is a dog that has been individually trained to do work or perform tasks for a person with a disability.

Pets, emotional support animals, and comfort animals are not allowed.  

Below are the Crayola Experience guidelines for guests with Service Animals:
Only trained Service Animals are permitted inside Crayola Experience.
Service Animals must be under the control of their owner at all times and should be on a restraining device, such as a leash or harness. 
Service Animal owners are responsible for caring for and supervising their Service Animal. Crayola Experience staff are not able to take control of Service Animals.
Service Animals must be well-behaved and housebroken.  
If the Service Animal causes a disturbance or a mess, the guest and accompanying service animal may be asked to leave at the discretion of Crayola Experience staff. 
Due to the nature of some attractions, Service Animals may not be permitted in certain areas, such as the playground.
 



 

Is there a Crayola retail store?

Yes. We have The Crayola Store where you can shop the largest selection of Crayola products in the world with one-of-a-kind Crayola souvenirs. There are two entrances to the store, one from inside the Chandler Fashion Center and one from the Crayola Experience attraction.

The Crayola Store is open to the public; admission to Crayola Experience is not required. See store hours and more HERE!

Who do I contact if I have additional questions?

If your questions are not answered here, please contact us at CEguest@crayolaexperience.com.