Answers to questions about ticket expiration extensions, visit reservations, purchasing tickets, and coupons.


NOTE: We have implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. Information is location specific, and protocols and operating hours are subject to change. As you make your plans and before you leave home, please review visitation information of the location you plan to visit.

Will ticket expiration dates be extended?

Yes. We are automatically extending expiration dates for valid, unused tickets as of March 14, 2020 by the number of days we were closed plus an additional 30 days from the date we reopen.

Since we reopened July 1, 2020, your new expiration date has been extended 4.5 months – 138 days (108+30) – beyond the date that appears on your ticket (see image below to locate your current expiration date).

For example, if your tickets expired on June 30, 2020, we’ll honor them through Nov. 16, 2020. There is no action needed on your part. If you have a special circumstance and need assistance, email us at CEguest@crayolaexperience.com.

 

Are reservations required?

We strongly recommend you purchase tickets through our new online timed-entry ticketing system. This allows you to easily pick a date and time to visit and helps us manage capacity for social distancing and so everyone has an enjoyable experience.

Please be aware that entry is subject to capacity limitations. To schedule a timed entry, visit the website of the location you would like to visit and click on the “Buy Tickets” link.

If you choose to purchase tickets on site at a cashier or kiosk, you are subject to the same availability displayed in our online ticketing system. If the entry time when you arrive is unavailable, you may purchase tickets for the next available entry time that accommodates your party.

We cannot schedule timed entries or hold a visitation time over the phone or through email.

How do I purchase tickets and reserve a time to visit?

It’s easy!

  • Visit the website of the location you would like to visit and click on the “Buy Tickets” link.
  • Indicate how many tickets you want.
  • Choose an available date and entry time from the calendar.
We cannot schedule timed entries or hold a visitation time over the phone or through email. 

Can I call or email to reserve/hold a visitation date or time?

No. We cannot provide you with a timed entry or hold a visitation time over the phone or through email. At this time, timed entries are available only when you purchase tickets online or at the admissions counter or kiosks located at the attraction.

However, we’ve held space for untimed entries in each time slot so we can accommodate everyone while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time. 

For previously purchased tickets, please reference the questions and below.

Can we purchase tickets at the attraction?

Yes, however we strongly recommend you purchase your tickets online to schedule a timed entry for your visit. Please be aware that entry is subject to capacity limitations. If the entry time when you arrive is unavailable, you may purchase tickets for the next available entry time that accommodates your party. 

For those who wish to purchase tickets at a cashier or kiosk on site, we’ve implemented touchless e-ticketing to limit physical contact. 

  • You will need a mobile phone and must provide an email address that the phone can access.
  • At the time of your purchase, you will receive an email with your e-tickets and receipt.
  • Open the email on your mobile phone and proceed to the access gate where we will scan the bar code. 

We cannot schedule timed entries or hold a visitation time over the phone or through email.

I have valid, unused, and UNTIMED general admission tickets. How do I schedule a timed entry?

Untimed general admission tickets—including complimentary tickets or those purchased from a third-party such as Groupon—cannot be scheduled for a timed entry. 

However, we’ve held space for untimed entries in each time slot so we can accommodate everyone while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time.

How do I schedule a timed entry with tickets purchased through Groupon, Local Flavor or other third-party suppliers?

These types of tickets are considered general admission tickets and cannot be scheduled for a specific visitation time. However, we’ve held space for untimed entries in each time slot so we can accommodate everyone while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time. 

When you arrive, head to the admissions counter to exchange your Groupon or Local Flavor ticket voucher for a general admission ticket. 
 

What if we're late for our reserved time?

We understand. Sometimes you run late. We'll do our best to get you in as soon as you arrive. Please be aware that entry is subject to capacity limitations. If the entry time when you arrive is unavailable, we’ll get you in at the next available time that accommodates your party.

I have tickets for a specific visitation date and time but our plans changed. How can I reschedule?

Just email us at CEguest@crayolaexperience.com 3 business days in advance of your scheduled arrival and we’ll be happy to work with you to reschedule your visit. Please include the Crayola Experience location, ticket confirmation number, date and time printed on the ticket, and new date and time you’d like to visit.  


If you have a change within the 3-business-day window, please call us at 469-642-2901. Tickets purchased on or after July 1, 2020, are valid for 1 year from date of purchase.

I already have ticket reservations for later this year (post reopening). Is there anything additional I need to do?

You’re all set. Just review our reopening information to plan your visit, show up at your scheduled time, and have fun. We can’t wait to see you!

Will you accept coupons, vouchers or tickets purchased from third-parties that expired while you were closed?

If you purchased your coupons/vouchers/tickets from a third-party (not directly from us), we would be happy to advise you on your expiration date. Please email us at CEGuest@crayolaexperience.com with a copy or photo of your coupons/vouchers/tickets and we'll provide you with further details.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.