Answers to questions about Groups, Camps, Birthday Parties.


NOTE: We have implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. Information is location specific, and protocols and operating hours are subject to change. As you make your plans and before you leave home, please review visitation information of the location you plan to visit.

My child had a birthday while you were closed so we couldn’t take advantage of your free admission birthday offer. Can we still get a free admission when you reopen?

We're delighted you wanted to celebrate your child’s birthday with a visit to Crayola Experience! Despite the change in plans, we hope you all had a very special day.

 

As a belated birthday gift, if your child’s birthday occurred while we were closed (between March 14 and June 30), we’re extending our free birthday admission offer until Sept. 28, 2020 (90 days from our July 1 reopening date). As always, you will need to present a valid ID with the child’s birth date at admissions when you come for the visit.

I had a group trip/birthday party scheduled on a date affected by the closure. What do I do?

We know that your party was excited to visit us and are disappointed in the delay. So are we. We are happy to work with you to reschedule your visit. Please contact us at groupsPlano@crayolaexperience.com. We look forward to welcoming your party for a day of creative fun.

Are you taking reservations for groups, camps and parties?

Yes! We invite you to review our offerings for group visits. If you already know what you want, please provide us with some basic information and we’ll give you a call back.

We can’t wait to schedule your day of creative fun.