Answers to questions about the attractions, operating hours, our Crayola Store, dining options, and special events.


NOTE: We have implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. Information is location specific, and protocols and operating hours are subject to change. As you make your plans and before you leave home, please review visitation information of the location you plan to visit.

What are your hours?

At this time, our regular operating hours for Crayola Experience are:
  • Monday-Tuesday closed
  • Wednesday-Sunday 10 a.m. to 4 p.m.

Our hours of operation can change for a number of reasons, and we typically have special school break and holiday hours, so please check our calendar for current days and times.

If you have timed-entry tickets affected by changes in our hours, we will contact you to reschedule, or you can email us at CEguest@crayolaexperience.com. Please remember to include your ticket confirmation number.

Please check here for The Crayola Store hours.

 

 


Are there any attractions/activities that are closed or modified?

We’ve worked hard to implement measures that align with state and local regulations and public health guidelines in such a way that you and your family can continue to have fun, be creative and make lasting memories during your time with us. To promote cleanliness, social distancing and reduced physical contact, it was necessary for us to make the following modifications: 

  • The Color Playground and Toddler Town climber will be closed until further notice.
  • Crayons have been removed from tables and the Colossal Caddy, chalk from the Scribble Square area, and Model Magic tools from tables; instead supplies will be included in each guest bag you receive at admissions or will be handed out and collected by a team member at the attraction. 
  • Our Crayola Factory theater show will have limited seating capacity. 
  • The number of available stations on some attractions has been reduced.
  • Character appearances and our audience participation Café Show will be suspended further notice. 
  • Cafe Crayola is open on Friday, Saturday, and Sunday only. Snack Shack is open daily. 
     

How will attractions like Activity Studio, Model Magic and Scribble Scrubbies work with the new protocols?

Instead of the supplies being out on the tables, you will pick up your supplies from a team member. When you have completed the activity, just return the supplies so they can be sanitized for future use.

Are food and snack services open?

Yes. The Snack Shack is open daily from 11 a.m -4 p.m. and the Café Crayola is open daily from 11 a.m.-3 p.m.

Employees wear masks, wear gloves to prepare food, and are trained to wash/sanitize their hands between transactions. Menus have been changed to remove self-service items. Sandwiches and salads are pre-wrapped.

Utensils are pre-wrapped and provided directly to the customer along with condiments. Paper cups also are provided directly to the customer without the employee touching the rim of the cup. However, guests are allowed to bring their own plastic utensils and cups. (We do not allow glass cups or metal utensils.) Cups should be 24 oz. and will be charged accordingly.

To reduce physical contact, we strongly recommend contactless payments for any transactions at this time. We have self-service payment terminals at registers in the attraction and Crayola Store, and accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash but we do not accept personal checks.

Is the Crayola Store open?

Definitely! Check here for store hours and visitor protocols, both of which are subject to change.

Are you accepting cash?

To reduce physical contact, we strongly recommend contactless payments for any transactions at this time. We have self-service payment terminals at registers in the attraction and Crayola Store, and accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash but we do not accept personal checks.

Will you reschedule special events that were affected by the closing?

We look forward to continuing to delight you with colorful special events as we have in the past. We’ll work with our partners and do our best to reschedule events that had to be canceled.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.