Answers to questions about the attractions, operating hours, our Crayola Store, dining options, and special events.


NOTE: We have implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. Information is location specific, and protocols and operating hours are subject to change. As you make your plans and before you leave home, please review visitation information of the location you plan to visit.

What are your hours?

At this time, the attraction is open from 10 a.m. to 4 p.m. daily. However this could change so please check our website prior to visiting.

The Crayola Store is open Monday-Saturday from 10 a.m. to 7 p.m. and Sunday from noon to 5 p.m.

Are there any attractions/activities that are closed or modified?

We’ve worked hard to implement measures that align with state and local regulations and public health guidelines in such a way that you and your family can continue to have fun, be creative and make lasting memories during your time with us. To promote cleanliness, social distancing and reduced physical contact, it was necessary for us to make the following modifications: 

  • The Color Playground and Toddler Town climber will be closed until further notice.
  • Crayons have been removed from tables and the Colossal Caddy, chalk from the Scribble Square area, and Model Magic tools from tables; instead supplies will be included in each guest bag you receive at admissions or will be handed out and collected by a team member at the attraction. 
  • Our Crayola Factory theater show will have limited seating capacity. 
  • The number of available stations on some attractions has been reduced.
  • Character appearances and our audience participation Café Show will be suspended further notice. 
     

How will attractions like Activity Studio, Model Magic and Scribble Scrubbies work with the new protocols?

Instead of the supplies being out on the tables, you will pick up your supplies from a team member. When you have completed the activity, just return the supplies so they can be sanitized for future use.

Is the Crayola Store open?

Definitely. Store hours are Monday-Saturday 10 a.m.-7 p.m. and Sunday 10 a.m.-6 p.m.

  • Store visitors ages 3 and older are required to wear a face mask. Please refer to the Operational & Visitor Protocols Q&A for which types of masks are acceptable and which are not.
  • Team members will wear face masks, will be gloved when scanning and bagging merchandise, and will sanitize counter surfaces between transactions.
  • To reduce physical contact, we strongly recommend contactless payments for any transactions at this time. We have self-service payment terminals at registers and can accept major credit cards, debit cards, and most payment apps.
  • Acrylic barriers have been placed at registers.
  • Directional and distance signage is in place throughout the store to facilitate physical distancing recommendations.
  • The Pick Your Pack crayons and markers station is open. Gloves are provided for guests to use and directional signage is in place.
  • Bulk candy sales are not available at this time.

Are you accepting cash?

To reduce physical contact, we strongly recommend contactless payments for any transactions at this time. We have self-service payment terminals at registers in the attraction and Crayola Store, and accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash but we do not accept personal checks.

Are food and snack services open?

Yes. Café employees wear masks, wear gloves to prepare food, and are trained to wash/sanitize their hands between transactions. Menus have been changed to remove self-service items. Sandwiches and salads are pre-wrapped. 

Utensils are pre-wrapped and provided directly to the customer along with condiments. Paper cups also are provided directly to the customer without the employee touching the rim of the cup. However, guests are allowed to bring their own plastic utensils and cups. (We do not allow glass cups or metal utensils.) Cups should be 24 oz. and will be charged accordingly.

To reduce physical contact, we strongly recommend contactless payments for any transactions at this time. We have self-service payment terminals at registers in the attraction and Crayola Store, and accept major credit cards, debit cards, most payment apps, and Crayola Experience gift cards. We can accept cash but we do not accept personal checks.

Will you reschedule special events that were affected by the closing?

We look forward to continuing to delight you with colorful special events as we have in the past. We’ll work with our partners and do our best to reschedule events that had to be canceled.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.