Answers to questions about ticket expiration extensions, visit reservations, purchasing tickets, coupons, and the new 2020 Unlimited Pass.

Will ticket expiration dates be extended?

Yes. We are automatically extending expiration dates for valid, unused tickets as of March 14, 2020 by the number of days we were closed plus an additional 30 days from the date we reopen.

Since we reopened July 1, 2020, your new expiration date will be 138 days (108+30) beyond the date that appears on your ticket (see image below to locate your current expiration date).

For example, if your tickets expired on June 30, 2020, we’ll honor them through Nov. 16, 2020. There is no action needed on your part. If you have a special circumstance and need assistance, email us at CEguest@crayolaexperience.com.

 

Are reservations required?

We strongly recommend reservations for general admission. Our new online timed-entry ticketing system allows you to easily pick a date and time to visit and helps us manage capacity for social distancing and so everyone has an enjoyable experience.

Please be aware that entry is subject to capacity limitations, which at this time is restricted to 50 percent. To make a reservation, visit the website of the location you would like to visit and click on the “Buy Tickets” link.

If you choose to purchase tickets on site at a cashier or kiosk, you are subject to the same availability displayed in our online ticketing system. If the entry time when you arrive is unavailable, you may purchase tickets for the next available entry time that accommodates your party.

We cannot take reservations or hold a visitation time over the phone.

Note that we’ve implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. These protocols may change and reopening information is location specific. As you make your plans and before you leave home, please review the reopening details of the location you plan to visit.

How do I purchase tickets and reserve a time to visit?

It’s easy!

  • Visit the website of the location you would like to visit and click on the “Buy Tickets” link.
  • Indicate how many tickets you want.
  • Choose an available date and entry time from the calendar.
We cannot take reservations or hold a visitation time over the phone.

Note that we’ve implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. These protocols may change and reopening information is location specific. As you make your plans and before you leave home, please review the reopening details of the location you plan to visit.

Can I call to reserve/hold a visitation date or time?

No. We cannot take reservations or hold a visitation time over the phone. At this time, you can only reserve your visit when you purchase tickets online or at the admissions counter or kiosks located at the attraction. For previously purchased tickets, please reference the questions and below.

I have valid, unused tickets that are within the extended expiration period but they don’t have a specific visitation date and time. How do I change these to reserved tickets?

At this time, we are unable to change your open tickets to reserved tickets through our online system or by phone. Just go straight to the access gate when you arrive and you’ll be admitted in the first available entry time. We appreciate your patience and understanding.

Note that we’ve implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. These protocols may change and reopening information is location specific. As you make your plans and before you leave home, please review the reopening details of the location you plan to visit.

What if we're late for our reserved time?

We understand. Sometimes you run late. We'll do our best to get you in as soon as you arrive. Please be aware that entry is subject to capacity limitations. If the entry time when you arrive is unavailable, we’ll get you in at the next available time that accommodates your party.

We have tickets for a specific visitation date and time but our plans changed. How can we reschedule?

Just call us at 407-757-1700 and we’ll be happy to work with you to reschedule your visit. Tickets purchased after July 1, 2020, are valid for 1 year from date of purchase.

I already have ticket reservations for later this year (post July 1, 2020). Is there anything additional I need to do?

You’re all set. Just review our reopening information to plan your visit, show up at your scheduled time, and have fun. We can’t wait to see you!

Note that we’ve implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. These protocols may change and reopening information is location specific. As you make your plans and before you leave home, please review the reopening details of the location you plan to visit.

What is the 2020 Unlimited Pass?

This new visitor’s pass – valid only from July 1 through Dec. 31, 2020 – is good for unlimited visits to any Crayola Experience at the cost of a full-price admission ticket ($24.99).

You can purchase the pass online or at the attraction. If you purchase it online, you must visit the location for which it was originally purchased to receive your Unlimited Pass, after which you can use the pass at any of our five attractions around the country. The 2020 Unlimited Pass is only good through the end of the year, is non-transferable, and cannot be applied to any discounted ticket.

Note that we’ve implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. These protocols may change and reopening information is location specific. As you make your plans and before you leave home, please review the reopening details of the location you plan to visit. 

Can I use the 2020 Unlimited Pass at any of the Crayola Experience locations?

Yes, however you must first visit the location for which the full-price admission ticket was originally purchased to receive your Unlimited Pass card. Once you have your pass card, you can use it at any of our five attractions around the country. The 2020 Unlimited Pass is only good through the end of the year, is non-transferable, and cannot be applied to any discounted ticket.

Note that we’ve implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. These protocols may change and reopening information is location specific. As you make your plans and before you leave home, please review the reopening details of the location you plan to visit.

What’s the difference between a 2020 Unlimited Pass and an Annual Pass?

A 2020 Unlimited Pass allows unlimited visits to Crayola Experience through the rest of this year but does not include any of the discounts and perks that Annual Passholder enjoy. Additionally, the Unlimited Pass ends Dec. 31, 2020 while annual passes are valid for 12 months.

Learn more about the different benefits offered by our new annual pass levels.

How do I purchase 2020 Unlimited Passes and reserve my visits?

You can purchase these passes online.

  • Visit the website of the location you would like to visit first and click on the “Buy Tickets” link.
  • Click on the 2020 Unlimited Pass link.
  • Please note that when you purchase the pass online, you must use the 2020 Unlimited Pass; web general admission tickets are discounted and do not qualify for this offer.

You can also purchase the 2020 Unlimited Pass at the attraction.

The 2020 Unlimited Pass is only good through the end of the year, is non-transferable, and cannot be applied to any discounted ticket.

At this time, 2020 Unlimited Pass visits cannot be reserved. Our capacity limitations take into account a certain number of unreserved entries for each time slot. However, we hope you will understand that should the entry time when you arrive be unavailable, you may have to wait for the next available entry time. 

Note that we’ve implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. These protocols may change and reopening information is location specific. As you make your plans and before you leave home, please review the reopening details of the location you plan to visit.

I already purchased a discounted ticket. Can I upgrade it to the Unlimited Pass?

Of course! The purchase price of your ticket can be applied towards a 2020 Unlimited Pass or any one of our Annual Passes on the day the ticket is used. Just visit the admissions counter before you leave the attraction. Please note that the upgrade must be done on the day of your visit.

Will you accept coupons that expired while you were closed?

Valid coupons that expired while we were closed will be honored for 30 days after we reopen. That means if we reopen as scheduled on July 1, your coupon will be honored until July 31.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.