Answers to questions about the new protocols that have been put in place to promote cleanliness, social distancing, and reduced physical contact, as well as how to plan for and what to expect during your visit.

Are you limiting capacity?

Yes. Following state and local requirements and to allow for proper physical distancing within Crayola Experience, we are limiting attendance to 50 percent capacity until further notice. Additionally, our theater show is limited to 25 percent capacity.

What if we're late for our reserved time?

We understand. Sometimes you run late. We'll do our best to get you in as soon as you arrive. Please be aware that entry is subject to capacity limitations. If the entry time when you arrive is unavailable, we’ll get you in at the next available time that accommodates your party.

Are you limiting how long guests can stay once they’ve entered the attraction?

No. Feel free to stay as long as you are enjoying yourselves… or until we close! 

Will re-entries be allowed within the same day?

Yes. When you leave just tell a team member at the access gate that you will be returning and have everyone’s hand stamped in your party. 

Are face coverings required?

Yes. In accordance with state and local regulations and Centers for Disease Control recommendations, guests ages 2 and older in the attraction and Crayola Store are required to wear a face covering except while eating or drinking. Crayola Experience team members also are required to wear face coverings.

If you forget or lose your face covering, we have some available for purchase in the Crayola Store.

Please remember: the use of face coverings is not a substitute for physical distancing.

What is considered an appropriate face covering?

Facial coverings in line with Centers for Disease Control guidelines are considered appropriate for a visit to Crayola Experience, and should cover your nose and mouth. Costume masks and veils are not permissible as facial coverings.

What if we forgot or lost a face covering?

We have face coverings available for purchase in the Crayola Store.

Will guests have to undergo an entry screening?

Yes. Upon arrival at the attraction, everyone in your party will be asked screening questions and have their temperatures checked with no-touch thermometers. Names will not be recorded but you may be denied entry depending on results.

Based on guidance from health authorities, if anyone in your party displays a temperature of 100.4 F or higher, no one in your party will be permitted to enter.

Before you leave home, be sure to check the temperatures of everyone in your party—including yourself—as a precaution. Also, if you or anyone in your party are sneezing, coughing, or generally not feeling well, please visit us on a day when you are feeling better. We will gladly reschedule your visit for an alternate date.

Do we have to arrive early for the entry screening? Where will they be performed?

The entry screening and temperature check will be conducted at the door as you enter the attraction. You do not have to arrive early.

What precautions are your employees taking?

Our team members have been trained on new workplace and operational protocols. Upon arrival for work each day, team members will complete an entry screening and have their temperature checked. If a team member has a temperature 100.4 F or higher, or shows signs of illness, he/she will be sent home. Additionally, team members are required to wear a face covering.

How will you promote social distancing?

While you are visiting us, you may notice some temporary adjustments to facilitate physical distancing guidelines. These include:

  • Reduced capacity within the attraction and for theater shows.
  • Requiring guests to carry all personal belongings in clear bags to prevent the need for hands-on security checks.
  • Directional signage and distance markers to allow for proper distancing when in line for tickets, retail and food purchases, activities, and restrooms.
  • Touchless e-ticketing for general admission tickets purchased on site at a cashier or kiosk.
  • Temporary modification or closure of certain activities.
  • New seating arrangements in our café and theater.  
  • Acrylic barriers around guest relations and registers throughout the attraction and Crayola Store.
  • Self-service credit/debit card terminals at registers in the attraction and Crayola Store.
  • Team members engaging with guests to promote physical distancing in common areas.

What are your cleaning procedures?

As a family attraction, cleanliness has always been a top priority for us. And with our new operational protocols, that commitment is even more evident.

  • The attraction has been cleaned from ceiling to floor by custodial staff prior to our reopening.
  • We’ve trained our team members in sanitation protocols, and regularly reinforce personal preventive hygiene best practices.
  • Sanitation teams, as well as Attractions and Retail team members, have increased the frequency of regularly wiping down and disinfecting high-touch surfaces such as tabletops, counter tops, stools, computer screens, doors, handrails, trash containers, water fountains and restrooms throughout the attraction, café and Crayola Store.
  • Crafting tools are sanitized between uses.
  • We perform an end-of-day cleaning of the facility.

We also need your help. Please let any team member know if you see something that needs to be addressed.

Are there hand sanitizer stations available?

Yes. In fact, we’ve added additional hand sanitizer stations throughout the attraction. These stations are checked regularly, but please contact a team member if you see one that needs to be refilled. We also encourage guests to use our restroom facilities frequently to wash their hands for 20 seconds or more.

Are you accepting cash?

No. To reduce physical contact, we are not accepting cash payments for any transactions at this time. We also do not accept personal checks. We have self-service payment terminals at registers in the attraction and Crayola Store, and can accept major credit cards, debit cards, and most payment apps.

What kind of bags (purses, backpacks, diaper bags) are allowed?

All personal belongings must be placed in clear bags to reduce physical contact during security checks. This includes items typically carried in purses, backpacks, and diaper bags.

Opaque/solid bags of any kind are prohibited. We recommend you bring only what you need into the attraction and leave everything else in your car.

Do you have lockers to store personal belongings?

Lockers, where present, are not available for use at this time.

Are strollers allowed?

Yes. Strollers are allowed but they must be smaller than 31 in. (79 cm) wide and 52 in. (132 cm) long. Stroller wagons of any size are prohibited.

Can we use the elevator?

Yes. The elevator will be in operation and sanitized frequently.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.