Answers to questions about pass expiration extensions, visit reservations, and membership discounts, perks and special events.

Will annual passes be extended?

Yes. We are automatically extending annual pass expiration dates by the number of days we were closed plus an additional 30 days from the date we reopen.

Since we reopened on July 1, 2020, your new expiration date is 138 days (108+30) beyond the date that appears on your pass (see image below to locate your current expiration date). For example, if your passes expire on Oct. 9, 2020, their new expiration date will be Feb. 25, 2021.

Annual passes do not automatically renew. You will receive a notification from us 30 days prior to the expiration date.

There is no action needed on your part.If you have a special circumstance and need assistance, email us at CEguest@crayolaexperience.com.

Are reservations required for annual passholders?

No. Just come on over!

Please be aware that entry is subject to capacity limitations. If the entry time when you arrive is unavailable, we’ll get you and your party in at the next available entry time. We appreciate your patience and understanding.

Note that we’ve implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. These protocols may change and reopening information is location specific. As you make your plans and before you leave home, please review the reopening details of the location you plan to visit.

How can I reserve my visit as an annual passholder?

At this time, annual passholders cannot reserve a visit. Our capacity limitations take into account passholder entries for each time slot. If the entry time when you arrive is unavailable, we’ll get you and your party in at the next available entry time. We cannot take reservations or hold a visitation time over the phone. We appreciate your patience and understanding.   

Can I call to reserve/hold a visitation date or time?

No. At this time, annual passholders cannot reserve a visit. Also, we are unable to take calls to hold visitation times. Our capacity limitations take into account passholder entries for each time slot. If the entry time when you arrive is unavailable, we’ll get you and your party in at the next available entry time. We appreciate your patience and understanding.   

Are you suspending annual passholders perks when you reopen?

We are committed to providing our annual passholders the full value of your membership. Please understand that there may be certain instances when we need to modify perks to adhere to the new protocols we’ve established to promote cleanliness, social distancing, and reduced physical contact.

Will you continue to hold annual passholder events?

Definitely. These events are our way of thanking our loyal guests for their support. As in the past, we’ll communicate our passholder events and perks through email and our social media channels. Learn more about the different benefits offered by our new annual pass levels.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.