Answers to questions about pass expiration extensions, visit reservations, and membership discounts, perks and special events.


NOTE: We have implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. Information is location specific, and protocols and operating hours are subject to change. As you make your plans and before you leave home, please review visitation information of the location you plan to visit.

Will annual passes be extended?

Yes. We are automatically extending expiration dates on annual passes.

For passes that were valid as of the date of our summer temporary closure (March 14, 2020-July 31, 2020), the expiration date was automatically extended by 5.5 months (the 139 days we were closed plus an additional 30 days). That means your new expiration date was extended 169 days beyond the date that appears on your pass (see pass image below). For example, if your pass expired on Oct. 9, 2020, the new expiration date is March 27, 2021. There is no action needed on your part.

If you had a valid pass during our winter closure (Dec. 12, 2020 through Jan. 5, 2021), your new expiration date will be automatically extended by 25 days. If your pass has already been extended because of the summer closure, this new extension will be IN ADDITION to that one. For example, if your pass expired on Oct. 9, 2020, and that date was extended to March 27, 2021 because of the earlier closure, it will be extended again to April 22, 2021. There is no action needed on your part.

Annual passes do not automatically renew. You will receive a notification from us 30 days prior to the expiration date.

If you have a special circumstance and need assistance, email us at CEguest@crayolaexperience.com and include your member ID number. Please note that annual passes cannot be placed on hold or deferred.

 

Easton Ticket Extension Chart 

Are reservations required for annual passholders?

No. Just come on over!

We’ve held space for passholder entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time. 

How can I reserve my visit as an annual passholder?

At this time, we cannot schedule timed entry visits for annual passholders. However, we’ve held space for passholder entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time.

Can I call to reserve/hold a visitation date or time?

No. At this time, annual passholders cannot schedule timed entry visits through our online ticketing system, by phone, or through email. We also are unable to hold visitation times.


However, we’ve held space for passholder entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time.

Are you suspending annual passholders perks when you reopen?

We are committed to providing our annual passholders the full value of your membership. Please understand that there may be certain instances when we need to modify perks to adhere to the new protocols we’ve established to promote cleanliness, social distancing, and reduced physical contact.

Will you continue to hold annual passholder events?

Definitely. These events are our way of thanking our loyal guests for their support. As in the past, we’ll communicate our passholder events and perks through email and our social media channels. Learn more about the different benefits offered by our new annual pass levels.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.