Answers to questions about pass expiration extensions, visit reservations, and membership discounts, perks and special events.


NOTE: We have implemented several new operational and visitor protocols aligned with state and local requirements, guidance from the Centers for Disease Control, and industry recommendations. Information is location specific, and protocols and operating hours are subject to change. As you make your plans and before you leave home, please review visitation information of the location you plan to visit.

Will annual passes be extended?

Yes. We are automatically extending expiration dates for annual passes, valid as of March 14, 2020, by the number of days we were closed plus an additional 30 days from the date we reopen.

That means if we reopen as scheduled on Aug.1, 2020, your new expiration date will be extended 5.5 months – 169 days (139+30) – beyond the date that appears on your pass (see image below to locate your current expiration date). For example, if your passes expire on Oct. 9, 2020, their new expiration date will be March 27, 2021. There is no action needed on your part. 

Annual passes do not automatically renew. You will receive a notification from us 30 days prior to the expiration date.

If you have a special circumstance and need assistance, email us at CEguest@crayolaexperience.com. Please note that annual passes cannot be placed on hold or deferred.

 

Are reservations required for annual passholders?

No. Just come on over!

We’ve held space for passholder entries in each time slot to ensure we can accommodate everyone while adhering to capacity limits. There have not been any issues or wait times. Meanwhile, we are updating our timed-entry system and expect to offer this as an option to everyone this fall.

How can I reserve my visit as an annual passholder?

At this time, we cannot schedule timed entry visits for annual passholders. However, there have not been any issues or wait times. We’ve held space for passholder entries in each time slot to ensure we can accommodate everyone while adhering to capacity limits. Meanwhile, we are updating our timed-entry system and expect to offer this as an option to everyone this fall.   

Can I call to reserve/hold a visitation date or time?

No. At this time, annual passholders cannot schedule timed entry visits through our online ticketing system, by phone, or through email. We also are unable to hold visitation times.


However, we’ve held space for passholder entries in each time slot to ensure we can accommodate everyone while adhering to capacity limits. There have not been any issues or wait times. Meanwhile, we are updating our timed-entry system and expect to offer this as an option to everyone this fall. 

Are you suspending annual passholders perks when you reopen?

We are committed to providing our annual passholders the full value of your membership. Please understand that there may be certain instances when we need to modify perks to adhere to the new protocols we’ve established to promote cleanliness, social distancing, and reduced physical contact.

Will you continue to hold annual passholder events?

Definitely. These events are our way of thanking our loyal guests for their support. As in the past, we’ll communicate our passholder events and perks through email and our social media channels. Learn more about the different benefits offered by our new annual pass levels.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.