Crayola Experience is starting to reopen!

(updated Aug. 21, 2020)

 

We're excited to announce that our EastonOrlandoPlano and Mall of America attractions are NOW OPEN! The Crayola Store at each of these locations also is open. Please visit those websites for detailed information that will help you plan your visit. 

 

Our Chandler attraction in Chandler, Ariz., remains temporarily closed until further notice, however the Crayola Store in the Chandler Fashion Center is open. We will communicate our plans to reopen the Chandler Crayola Experience when they are known. We appreciate your patience and understanding.

  

Please continue to check this web page and the FAQs below for updates. In addition, you can sign up for our email list and follow us on Facebook. We also invite you to take advantage of our At Home with Crayola Experience crafts for creative activities to do with your children. Any additional questions can be directed to CEGuest@crayolaexperience.com.

 

Take care of yourself and your loved ones. We look forward to welcoming all of you back.

Frequently Asked Questions

 

When will you reopen?

As the COVID-19 situation remains dynamic and uncertain, we are extending the closure of all Crayola Experience locations until further notice. We will continue to monitor the situation and will communicate our plans to reopen when they are known. Please continue to check this web page for additional updates.

How will you communicate when you plan to reopen?

We will excited to reopen so be assured we won’t be quiet about it. We will include the reopen date on our website, in posts on our Facebook and Instagram social channels, and in emails to guests who have signed up to receive communications from us. We also will notify the local media.

Will annual passes be extended?

Yes. All expiration dates for annual passes will be automatically extended for the number of days we are closed plus an additional 30 days from the date we reopen. This new expiration date will be your new renewal date.

For example, if we’re closed for 60 days and your passes expire on Oct. 9, 2020, we’ll honor them until Jan. 7, 2021 (60 days plus 30 days), which becomes your new renewal date. There is no action needed on your part. We’ll be able to communicate the exact number of extension days once we confirm our reopening date.

If you have a special circumstance and need assistance, email us at CEguest@crayolaexperience.com. We appreciate your patience and understanding during this uncertain time.

 

What if I have tickets that are about to expire?

Expiration dates for all valid, unused tickets as of March 14, will be automatically extended for the number of days we are closed plus an additional 30 days.

For example, if we’re closed for 60 days and your tickets expire on June 30, 2020, we’ll honor them until Sept. 28, 2020 (60 days plus 30 days). There is no action needed on your part. We’ll be able to communicate the exact number of extension days once we confirm our reopening date.

If you have a special circumstance and need assistance, email us at CEguest@crayolaexperience.com. We appreciate your patience and understanding during this uncertain time.


Can I use my tickets at a different Crayola Experience location from what is listed on the tickets that I purchased or won?

Your tickets can be used at a different location through the extended expiration date. However you will need to go to the admissions desk at the new location and exchange your tickets at the time of your visit.   

What if I have a dated/timed ticket but you are still closed?

No problem. We will honor the tickets for up to 1 year beyond the date/time you were scheduled to visit us. This is automatic and requires no action on your part. Just bring your tickets to the access point whenever you come to visit. There is no need to reschedule or to stop at admissions.

However, if you are using your tickets for a location that is different from what was originally reserved, you will need to go to the admissions desk at the new location and exchange your tickets at the time of your visit.   

Will you accept coupons that expired while you were closed?

Valid coupons that expire while our attraction is closed, beginning March 14, will be honored for 30 days after that specific Crayola Experience location reopens.

Can I purchase tickets/annual passes now, and if I do will I also get an extension?

Yes, you can still purchase advance tickets and annual passes, however please be advised that all ticket reservations are subject to change and entry is subject to availability for that specific date/time. Rest assured, we will offer ticket/annual pass extensions if we are not yet open on the day you selected.

My child had a birthday while you were closed so we couldn’t take advantage of your free admission birthday offer. Can we still get a free admission when you reopen?

We’re delighted that you had planned to celebrate your child’s birthday with a visit to Crayola Experience. Despite the change in plans, we hope you all had a very special day. As a belated birthday gift, if your child’s birthday occurred while we were closed, we’re extending our free birthday admission offer for 90 days from the time we reopen. As always, you will need to present a valid ID with the child’s birth date at admissions when you come for the visit.

Will you reschedule special events that were affected by the closing?

We look forward to continuing to delight our guests with colorful special events. For those that had to be canceled as a result of the COVID-19 situation, we’ll work with our partners to try and find another date once we have more information on when we will reopen.

I have a group trip / birthday party scheduled on a date affected by the closure. What do I do?

We know that your party was excited to visit us and are disappointed in the delay. So are we. We will be happy to work with you to reschedule your visit as soon as we reopen. If you have an urgent matter that requires immediate attention, please email us at CEguest@crayolaexperience.com. We can’t wait to host your party for a day of creative fun.

Are you taking reservations for groups and parties?

Since all of our locations are temporarily closed until further notice, we will begin taking reservations once we’ve announced our reopening schedule. We can’t wait to host you and your party for a day of creative fun so please keep checking our website or Facebook page for updates.

Will you be extending the Kip Scribble Scrubbie March Annual Passholder exclusive offer?

We’re thrilled that you want to add Kip to your collection. Once we reopen, Annual Passholders will be able to choose either that month’s Passholder exclusive Scribble Scrubbie offer or Kip. As always, our exclusive offers are while supplies last.

When you reopen, what preventive measures will you take to ensure our health and well-being?

Nothing is more important to us than the safety and well-being of our Crayola Experience guests and team members.

 

As a family attraction, cleanliness is a top priority for us. Our daily cleaning and sanitizing procedures include wiping down and disinfecting high-touch surfaces such as tabletops, counter tops, stools, computer monitors, doors, handrails, water fountains, bathrooms and other places where kids visit. Our arts and craft items such as crayons and markers are regularly refreshed, and our scissors and tools are sanitized and cleaned regularly. In addition, we execute end-of-day sanitation procedures for restrooms, kitchens, staff break rooms, walk ways and other facilities.

 

We also have hand sanitizing stations throughout our facilities for our guests, train our team members in sanitation protocols, and regularly reinforce personal preventive hygiene best practices.

 

Who do I contact if I have additional questions?

If your questions are not answered here, please email us at CEguest@crayolaexperience.com.