Answers to questions about ticket expiration extensions, visit reservations, purchasing tickets, and  coupons.


NOTE: We have implemented several operational and guest protocols aligned with state and local requirements and guidance from the Centers for Disease Control and Prevention. Information is location specific, and protocols and operating hours are subject to change. As you make your plans and before you leave home, please review visitation information of the location you plan to visit.

Will ticket expiration dates be extended?

Yes. Expiration dates for tickets that were valid as of March 14, 2020 will be automatically extended for the number of days we are closed plus an additional 30 days.

That means if we reopen as scheduled on March 3, 2021, your new expiration date will be extended nearly 13 months – 384 days (354+30) – beyond the date that appears on your ticket (see image below). For example, if your tickets expired on June 30, 2020, we’ll honor them through July 19, 2021. There is no action needed on your part.

If you have a special circumstance and need assistance, email us at CEGuest@crayolaexperience.com and include your ticket order confirmation number and/or your ticket numbers.

 

Are reservations required?

We strongly recommend you purchase tickets through our new online timed-entry ticketing system. This allows you to easily pick a date and time to visit and helps us manage capacity for social distancing and so guests can have an enjoyable experience.

Please be aware that entry is subject to capacity limitations. To schedule a timed entry, visit the website of the location you would like to visit and click on the “Buy Tickets” link.

If you choose to purchase tickets on site at a cashier or kiosk, you are subject to the same availability displayed in our online ticketing system. If the entry time when you arrive is unavailable, you may purchase tickets for the next available entry time that accommodates your party.

We cannot schedule timed entries or hold a visitation time over the phone or through email.

How do I purchase tickets and reserve a time to visit?

It’s easy!

  • Visit the website of the location you would like to visit and click on the “Buy Tickets” link.
  • Indicate how many tickets you want.
  • Choose an available date and entry time from the calendar.
We cannot schedule timed entries or hold a visitation time over the phone or through email. 

Can I call or email to reserve/hold a visitation date or time?

No. We cannot provide you with a timed entry or hold a visitation time over the phone or through email. At this time, timed entries are available only when you purchase tickets online or at the admissions counter or kiosks located at the attraction.

However, we’ve held space for untimed entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time. 

For previously purchased tickets, please reference the questions and below.

Can we purchase tickets at the attraction?

Yes, however we strongly recommend you purchase your tickets online to schedule a timed entry for your visit. Please be aware that entry is subject to capacity limitations. If the entry time when you arrive is unavailable, you may purchase tickets for the next available entry time that accommodates your party. 

For those who wish to purchase tickets at a cashier or kiosk on site, we’ve implemented touchless e-ticketing to limit physical contact. 

  • You will need a mobile phone and must provide an email address that the phone can access.
  • At the time of your purchase, you will receive an email with your e-tickets and receipt.
  • Open the email on your mobile phone and proceed to the access gate where we will scan the bar code. 

We cannot schedule timed entries or hold a visitation time over the phone or through email.

I have valid, unused, and UNTIMED general admission tickets. How do I schedule a timed entry?

Untimed general admission tickets—including complimentary tickets or those purchased from a third-party such as Groupon—cannot be scheduled for a timed entry. 

However, we’ve held space for untimed entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time.

How do I schedule a timed entry with tickets purchased through Groupon, Local Flavor or other third-party suppliers?

These types of tickets are considered general admission tickets and cannot be scheduled for a specific visitation time. However, we’ve held space for untimed entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time. 

When you arrive, head to the admissions counter to exchange your Groupon or Local Flavor ticket voucher for a general admission ticket. 
 

We have valid, unused tickets that were for a specific visitation date and time while you were temporarily closed. How do I reschedule my visit reservation?

No problem. Just call us at 602-581-5370 and we’ll work with you to reschedule your visit. Remember, these tickets are covered by our extension policy. You’ll be able to reschedule for a time between March 3, 2021, and your extended expiration date, subject to availability.

I have tickets for a specific visitation date and time but our plans changed. How can I reschedule?

Just email us at CEguest@crayolaexperience.com 3 business days in advance of your scheduled arrival and we’ll be happy to work with you to reschedule your visit. Please include the Crayola Experience location, ticket confirmation number, date and time printed on the ticket, and new date and time you’d like to visit.  


If you have a change within the 3-business-day window, please call us at 602-581-5370. Tickets purchased on or after March 3, 2021, are valid for 1 year from date of purchase.

 

What if we're late for our reserved time?

We understand. Sometimes you run late. We'll do our best to get you in as soon as you arrive. Please be aware that entry is subject to capacity limitations. If the entry time when you arrive is unavailable, we’ll get you in at the next available time that accommodates your party.

Will 2020 Unlimited Passes be extended?

Yes. If you purchased an Unlimited Pass at Crayola Experience Chandler, we’re extending your unlimited visits to any Crayola Experience attraction until July 31, 2021.

Will you accept coupons, vouchers or tickets purchased from third-parties that expired while you were closed?

If you purchased your coupons/vouchers/tickets from a third-party (not directly from us), we would be happy to advise you on your expiration date. Please email us at CEGuest@crayolaexperience.com with a copy or photo of your coupons/vouchers/tickets and we'll provide you with further details.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.