Answers to questions about pass expiration extensions, visit reservations, and membership discounts, perks and special events.


NOTE: We have implemented several operational and guest protocols aligned with state and local requirements and guidance from the Centers for Disease Control and Prevention. Information is location specific, and protocols and operating hours are subject to change. As you make your plans and before you leave home, please review visitation information of the location you plan to visit.

Will annual passes be extended?

Yes. We are automatically extending expiration dates for annual passes, valid as of March 14, 2020, by the number of days we were closed plus an additional 30 days. 

That means if we reopen as scheduled on March 3, 2021, your new expiration date will be extended nearly 13 months – 384 days (354+30) – beyond the date that appears on your pass (see pass image below). For example, if your passes expire on Oct. 9, 2020, their new expiration date will be Oct. 28, 2021. There is no action needed on your part. 

Annual passes do not automatically renew. You will receive a notification from us 30 days prior to the expiration date.

If you have a special circumstance and need assistance, email us at CEguest@crayolaexperience.com and include your member ID numbers. Please note that annual passes cannot be placed on hold or deferred.

 

Are reservations required for annual passholders?

No. Just come on over!

We’ve held space for passholder entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time. 

How can I reserve my visit as an annual passholder?

At this time, we cannot schedule timed entry visits for annual passholders. However, we’ve held space for passholder entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time.

Can I call to reserve/hold a visitation date or time?

No. At this time, annual passholders cannot schedule timed entry visits through our online ticketing system, by phone, or through email. We also are unable to hold visitation times.


However, we’ve held space for passholder entries in each time slot so we can accommodate guests while adhering to capacity limitations with no wait times or, on rare occasion, a minimal wait time.

Are you suspending annual passholders perks when you reopen?

We are committed to providing our annual passholders the full value of your membership. Please understand that there may be certain instances when we need to modify perks to adhere to the new protocols we’ve established to promote cleanliness, social distancing, and reduced physical contact.

Will you continue to hold annual passholder events?

Definitely. These events are our way of thanking our loyal guests for their support. As in the past, we’ll communicate our passholder events and perks through email and our social media channels. Learn more about the different benefits offered by our new annual pass levels.

Who do I contact if I have additional questions?

If your questions are not answered here, please contact CEguest@crayolaexperience.com.